Communication is a skill that we must diligently work on. People and situations are always changing and we have to work hard to keep the lines of communication open and flowing. No one gets it right 100% of the time. We are all a work in progress. AND is one of my favorite words. It’s Read More
Category: Employee Engagement Strategies
But or And? Part 4: The WOW of Questions!
I absolutely LOVE, LOVE, LOVE questions! Don’t you? Those who know me, know I ask a lot of questions. Why? Because I want to know. Why? Because I want you to know. Why? Because questions help us explore what we don’t know. Why? Because no one knows everything. Why? Because there is always more to Read More
How to Hear When You Don’t Want to Listen
Good relationships are intentional. When you value a relationship, you’re invested in it. You stay in learning mode. You pay attention to what’s going on at all times and respond in ways that strengthen the relationship. But even in the best of relationships, things happen: misunderstandings, hurt feelings, unspoken and unmet expectations. People get upset, Read More
TRUST: Are You a Giver or an Earner?
Trust is the cornerstone of every good relationship. It enables. It accelerates. It gives the benefit of the doubt. It allows risk. It forgives. It’s not something we talk about everyday, but its impact is always present. With it, you move further faster together. You accomplish more and enjoy what you do and who you Read More
5 Ways to Apologize to Anyone for Anything at Anytime
But it wasn’t my fault! He deserved it! I didn’t do anything! I don’t want to! Sound familiar? We usually hear this from kids when they’ve done something that needs correcting and we need to bring it to their attention. We want to help them understand how their actions or words affect others. We want Read More
6 Ways to Show Empathy to Anyone for Anything at Anytime
“I am sorry.” Three powerful words that can always connect people. During a break at a workshop, I was in line waiting to use the restroom when I saw a woman in the corner covering her eyes and sobbing uncontrollably. Other women were in line with me, but no one moved. I took a quick Read More